Frequently Asked Questions
Everything you need to know about our artisanal jewelry and services.
How should I care for my Miansai jewelry?
To maintain the longevity of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided pouch and clean periodically with a soft, dry polishing cloth.
What is your return policy?
We accept returns and exchanges on all non-customized items within 30 days of the delivery date, provided they are in original, unworn condition with all packaging included.
Do you offer international shipping?
Yes, Miansai ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Can I get my item engraved or customized?
Select items are eligible for custom engraving. Please check the product page for customization options. Note that all personalized and engraved items are final sale and cannot be returned.
What materials do you use in your designs?
Our collection features high-quality materials including 14k gold, sterling silver, vermeil, and genuine Italian leathers. All our metals are sourced responsibly to ensure premium quality and durability.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress.